Returns: Here are questions about the return policy, how to return an item, and who pays for returns.
Orders: These questions refer to things that can go wrong with your order, what to do if an order is lost or contains the wrong item.
Products: Here you'll find frequently asked questions about everything related to the physical product, clothing size guides, stock levels, and how to care for your items.
Payments: This should cover all matters related to free russian number for whatsapp indiap payments and orders, how to make payments, what types of payments are accepted, and how to resolve a problem when a payment goes wrong.
Account: Here you will find everything that can help you set up a customer account and how to manage the account.
FAQ template for ecommerce site. Download our spreadsheet with a template to write your FAQ .
FAQ of a SaaS
Software as a Service (SaaS) companies need to be intuitive to use and teach their audience how to use the software. The success of a SaaS is to gently lead the user into the experience and then present more options as the user becomes more confident.
Giving users the opportunity to be self-taught and persist in learning is vital to prevent them from abandoning the platform and unsubscribing from the service. Therefore, all communications must be well thought out.
Most SaaS sites have a knowledge base section of guides and tutorials that contain extensive manuals on how to use the tool.
SaaS FAQs focus on account opening, payment, cancellation, and getting started. The user is then directed to the knowledge base to find new information they didn't know they wanted to know.
Google is, of course, one of the most recognized brands in the world, one that has reached such levels that it has become a verb (Google, Hoover, Uber, Skype). In our digital world, is there still someone who DOESN'T know how to search for something on Google?
Google's Help section is hidden at the bottom of its homepage under Settings and opens up a wealth of information on how to use Google. After all, the more people who use Google, the more money the company makes!
Technically, this is a knowledge base and not an FAQ section, but all Google communication is thought out and tested on the user down to the last inch of its life, so you know it works.
