Community manager
Community managers focus on listening to and engaging with your audience and israel phone number list customers on social media. They are often considered the face of your company. They play a strategic role in developing customer relationships, increasing brand loyalty, and fostering a community spirit with your brand’s biggest fans and advocates. They handle tasks such as moderating content, responding to interactions, managing user-generated content, and hosting events.
Community manager skillsWhen to hire: Hire a community manager when your brand needs to build a strong online community and deepen relationships with your audience. This role is crucial for businesses with an active, engaged following that contributes to their brand awareness and reputation. It’s particularly important for larger brands that use social media as a customer success or service platform.
Learn more about what a community manager does →
Besides core social media roles, the best brands work as cross-functional teams involving people from all departments. These team members can play an important role in your social media workflows. For example:
Product: helps define target audiences and messaging around your products
Sales: ensures you have a social to sales pipelines for prospective customers
HR: collaborates on employee-generated content and ensures accurate employment information.
Legal: ensures there are no liability risks in branded content
Finance: ensures accurate budgeting and helps forecast additional resource needs.
Third-Parties: any clients, agencies, or contractors you may be working
Step 3: Set up your social media team for success
It doesn’t matter if you have a social media team of one or 20 — you’ll need to create a foundation that supports their daily work and overall career growth. There are many facets to creating a high-performing and happy team, but there are a few you can start thinking about at the outset.
