Some of the changes may have already been implemented by many, while others will have to do so as soon as possible, if they have not already done so. This is especially important if we want to avoid possible sanctions or complaints from dissatisfied customers. The changes introduced are of particular benefit to shops that also sell to EU customers, as they harmonise legislation across all EU countries .
Five changes introduced by the new Consumer Law in online commerce
Let's look at the changes that need to be introduced in the adaptation to the European PDF directive of the Consumer Law .
1. The return period is increased to 14 days . In this case, it refers to the time that the buyer has to cancel the purchase simply because he has changed his mind. This does not include any problems that the product may have, which in this case would be the warranty, which has a much longer period of coverage. Here we must take into account that digital products such as those downloaded to devices are excluded. The sale will be considered closed from the moment the legal download of the file begins.
2. In addition, to further improve the information freight forwarders brokers email lists provided to online store customers about their rights, it is mandatory to include a new right of return and withdrawal form, a rule that most online stores have not yet adapted.
3. To further clarify the purchasing process, it is necessary to include a mandatory checkout button . This is a button where the customer is clearly aware that they have already placed the order. In many stores, steps are taken in the purchasing process but there is no such point of "no return."
4. Improvements in pre-purchase information , so that the customer has all the necessary information about the product they are interested in, including shipping methods and costs, payment, management, etc.
5. In the event of complaints or claims, written evidence must be provided , such as an email or SMS, stating that the company has received the complaint and is aware of it. Of course, all the company's contact details must always be available to the consumer.
6. Also, in case the client needs to clarify any doubts with us, we must provide contact telephone numbers without additional charges , so that the request for information does not entail an additional cost for the client, who often waives this right for this simple fact.
