Austrian lawyer, author and philosopher Peter F. Drucker defined relational marketing in the following sentence: “The goal of marketing is to know and understand the customer so well that the product or service fits him and sells itself.” And the fact is that relational marketing strategies go beyond the simple customer experience with your brand, which will be a plus for you since your brand reputation will be unmatched and for your customers, who will see a close and trustworthy relationship with your products and with you.
At Mediapost, we're going to focus on four science-backed relationship marketing strategies that you can implement.
What is relationship marketing?
Relationship marketing refers to a type of strategy whose objective is to establish close and profitable relationships with customers, so that they stay with our brand and do not go to the competition. By getting them to decide to stay with your brand and to consume regularly, they will end up becoming loyal, which is the main objective of relationship marketing.
This is a strategy used to sell more and better by using commercial and marketing campaigns that foster the relationship between the brand and its customers, and all of this through marketing solutions that promote customer loyalty.
We tell you about the benefits of implementing business owner database relational marketing and creating long-lasting relationships that are beneficial for your clients and for you.
Humanity
If you come across a cold website that shows no emotion and seems distant and one that is able to excite and cares about the needs of the public, the second one will logically win. A website that shows interest in its visitors will have a better impact, since it is showing the most human side of the brand by reaching people's emotions. Hence, relational marketing is related to emotional marketing .
Audience awareness
It is important to know who visits your website and what features they have, as this will allow you to tailor your services to your clients. Relationship marketing gathers the data obtained to provide us with information and to be able to offer quality feedback . One of the recommendations for collecting information is to add forms to subscribe to the newsletter and build your database .
Sales multiplication
The moment you establish a constant and lasting relationship with your customers, you become a trusted brand for them, so they will buy more. This will multiply your sales. That is why it is so important to build close relationships with your audience and relational marketing is responsible for this.
Relationship marketing strategies backed by science
Thanks to science, it has been proven that these four techniques are very useful when it comes to reaching potential customers .