Adding actions to a Nextiva workflow

[Habib01]

Heroic KB can help with this. It has an AJAX search feature that displays answers as soon as people start typing in the search box. This means that visitors can get help quickly, without waiting for you or your team to respond.

Airbnb's help center
12. 9 out of 10 Millennials look for answers online before calling customer service.
Millennials prefer to solve problems themselves because they are used to finding information quickly online. It is often faster and more convenient than waiting on hold or explaining a problem to a support agent.

To ensure that customers find your help articles, we recommend using a tool like All in One SEO (AIOSEO) . This plugin helps you optimize your knowledge base content for search engines.

You can easily add meta titles and descriptions, automatically create a sitemap, connect your website to webmaster tools like Google Search Console, and more. All of these things help search engines find and display your help articles in search engine results pages .

Another useful tool is SEOBoost . It provides suggestions on how to improve your content, suggesting luxembourg telemarketing data keywords to use, article length, questions to answer, and so on. This can help make your help articles much more relevant to your users' needs.

Example of content optimized with SEOBoost
More Self-Service Statistics and Findings
91% of people would use a knowledge base if it met their needs.
40% of call center volume can be reduced by using a knowledge base.
39% of companies plan to invest in customer portals .
34% of executives believe that self-service options do not meet customer expectations.
Self-service interactions can cost as little as $0.10, compared to $12 for live support.
Knowledge bases can improve first contact resolution by 26%.
44% of customers want advanced filtering in self-service tools.
43% of users want to look for help within the product itself.
For self-service portals, 33% of customers want recommendations based on what has helped others with similar problems.
How Live Chat Is Transforming Customer Interactions
Live chat has allowed customers to talk directly with businesses online. Here are some interesting facts about live chat support.