WhatsApp accounts turn out very differently for personal and business usage. Although you may think the API responds the same way, it is not so. In WhatsApp Business, there are two different types of messages that you can send: session messages and template messages.
To make maximum use of your business account and understand how to reach your customers more efficiently, you must know the differences.
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Templates and Sessions
WhatsApp launched the WhatsApp Business feature in January usa student data 2018 for small businesses. As of 2021, there are more than five million businesses that use this feature to reach their customers.
WhatsApp Business helps small business owners to:
Carry out convenient two-way communication with customers
Improve real-time customer support
Provide a reliable channel for customers to reach the business
Achieve global reach and initiate more conversations
Save time and reduce delays in serving customers
The two most popular types of WhatsApp messages for business accounts are templates and sessions. A WhatsApp template message is an outbound message that uses a pre-approved template for conversation. On the other hand, WhatsApp session messages are the replies that you send to the user within a window of 24 hours.
WhatsApp Session Message vs Template Message
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mouakter14
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