Once you've set up saved replies, you can use them to quickly respond to your customers in Conversations.
When chatting with a customer, press the “/” key or click “/”.
Now type any word that is in the text of the saved response. All saved responses containing this keyword will appear in a drop-down menu.
Finally, click the appropriate reply or press the Enter key to add the saved reply to your message.
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How to create a targeted (or trigger) chat
Targeted chats, also known as triggers, allow you to capture leads or generate sales by proactively communicating with a customer through a chat window triggered by different conditions (or triggers).
Chats also serve as a starting point for automated chatbot scenarios.
Brevo offers templates for some of the most common triggers. All you need to do is enter a few details to start using them.
You can also create your own triggers from scratch .
These automatically activated chat windows can be useful in many cases.
Welcome message on the home page on a landing page
Does the user land on the home page and doesn't know netherlands telegram data where to go next? Send a welcome message to guide them (for example, a message that includes a list of the most visited pages).
Help on complicated pages
Sometimes, your site's content can confuse visitors. For example, on pages with many sections or a long form. Send them a help message now before they get impatient.
Open a chat window on a contact page
Are visitors looking for the quickest way to get in touch with you? Display a chat window that lets them talk to you directly without having to send an email.
Help with completing the purchase or making the payment
Many potential customers abandon their shopping carts. But it is possible to reduce the cart abandonment rate and increase your sales if you communicate with them and help them complete the purchase.
How can I customize chat triggers?
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