Aalto Pharmacy San Francisco
Posted: Tue Dec 17, 2024 5:50 am
What does this mean for service provision?
1. Use relevant technology
For example, use technologies such as those described above (AI, Chatbots, IMessaging, APIs) to speed up and eliminate unnecessary processes and unclog bottlenecks. Many consultations can be avoided by these types of technologies.
Of course, we know chatbots from retail by now. But through the right scripting and intelligence, chatbots can also help with self-diagnosis. Or with referrals to the right healthcare provider. In addition, there is a great need for safer texting in healthcare. Also take a look at a wonderful Dutch startup Siilo , which enables safe texting between healthcare professionals and now has more than 250,000 users.
2. Don't lose your high touch with high-tech
Empathy is and remains important and everyone needs it. Digital empathy is about setting up services in such a way that they not only work personally and easily, but also evoke the right feelings. You can achieve this with a certain design and specific tone of voice .
2. Social distancing creates new business models in specific niches
We’ve already seen other niches getting into health and trying to act as a pharmacist and a family doctor. Like Uber Eats offering pharmacy deliveries in Brazil and other countries. In the US, hybrid services are emerging from equal healthcare for all.
Alto, a San Francisco-based digital pharmacy, combines the selection of a regular pharmacy with personalized advice, the best price, and free delivery to your door. At the same time, it is russia telegram data developing specialized telehealth services, such as Maven Clinic, that focus on women’s health and families. They help with (in)fertility, motherhood, and returning to work.
Aalto Pharmacy, San Francisco.
What does this mean for service provision?
Your product is just one point on a customer journey. Take control of this journey by providing service and offering new engagement models
1. Look at your service from the customer's perspective
Look at which important services you are not currently offering. Look at where opportunities lie to not only improve existing services, but to offer completely new services that are part of the customer journey (like Maven Clinic also does baby milk delivery).
2. Add a layer to your solution
Evaluate new business models such as subscription or on-demand service. In addition, use better content to inform and entice customers online and be there immediately when they need you.
1. Use relevant technology
For example, use technologies such as those described above (AI, Chatbots, IMessaging, APIs) to speed up and eliminate unnecessary processes and unclog bottlenecks. Many consultations can be avoided by these types of technologies.
Of course, we know chatbots from retail by now. But through the right scripting and intelligence, chatbots can also help with self-diagnosis. Or with referrals to the right healthcare provider. In addition, there is a great need for safer texting in healthcare. Also take a look at a wonderful Dutch startup Siilo , which enables safe texting between healthcare professionals and now has more than 250,000 users.
2. Don't lose your high touch with high-tech
Empathy is and remains important and everyone needs it. Digital empathy is about setting up services in such a way that they not only work personally and easily, but also evoke the right feelings. You can achieve this with a certain design and specific tone of voice .
2. Social distancing creates new business models in specific niches
We’ve already seen other niches getting into health and trying to act as a pharmacist and a family doctor. Like Uber Eats offering pharmacy deliveries in Brazil and other countries. In the US, hybrid services are emerging from equal healthcare for all.
Alto, a San Francisco-based digital pharmacy, combines the selection of a regular pharmacy with personalized advice, the best price, and free delivery to your door. At the same time, it is russia telegram data developing specialized telehealth services, such as Maven Clinic, that focus on women’s health and families. They help with (in)fertility, motherhood, and returning to work.
Aalto Pharmacy, San Francisco.
What does this mean for service provision?
Your product is just one point on a customer journey. Take control of this journey by providing service and offering new engagement models
1. Look at your service from the customer's perspective
Look at which important services you are not currently offering. Look at where opportunities lie to not only improve existing services, but to offer completely new services that are part of the customer journey (like Maven Clinic also does baby milk delivery).
2. Add a layer to your solution
Evaluate new business models such as subscription or on-demand service. In addition, use better content to inform and entice customers online and be there immediately when they need you.