“For customer service and the importance given to it”
In relation to this point comes the comment of our client Miquel, from
Accutone
, when he said that he didn't know how we could maintain that level of customer service. Teamleader was born as a “Customer Centric” company and every step we take or every decision we make, we do so with a clear understanding that this is indisputable.
It is, as they say, part of our DNA and that is why we do not hesitate to hire local talent with very specific qualities in dealing with customers. We know that we offer a solution that is strategic for any company, so more important than attracting new customers is retaining them . For this reason, our Customer Success or Customer Satisfaction service is local, not only because of the language issue, but because in our culture we give great importance to helping our customers achieve their objectives, understanding their eeds and supporting them japan telegram data as much as possible in their satisfaction with our products.
In addition to being local, the service must be free or incorporated into the license, however you want to define it. We know that one of the evils that has plagued software companies is the fees they have imposed on training and support, costs that have made many accounts unsustainable. We offer a free, transparent, no hidden costs and accessible service . Our department structure is very clear in this regard as well:
Onboarding channel: This department is a cornerstone in our understanding of the sector. They are people who are fully dedicated to ensuring that, in the first months of acquiring Teamleader, the client understands the potential of our solution and that Teamleader adapts to their way of working. We know that this stage is key to a good experience, so we do not leave any of our clients alone, staying on top of them and being proactive in the conversation. For us, it is not enough for them to just buy the license; what we want is to provide value.
The learning phase is critical and if you don't have a good approach to the software, the relationship will be tainted from the start. We welcome those who start with us, they are in it for the long term. Many analysts focus only on Teamleader's strength in attracting more and more customers. However, for us, the low number of customers who leave is more important. But this is not only due to the mentoring work carried out by the onboarding team, the support staff has a lot to say here:
Support Channel: The other leg of this bench. We have people dedicated body and soul to answering all the questions that may arise, whatever type they may be and in whatever time frame they may take. Whether they are calls or tickets, our team strives to get the counter to 0 at the end of the day, and believe us when we say that they succeed. Because we know that when someone is faced with new management software, doubts and concerns arise. Our goal is to make the answers as fast and clear as possible. And to do this, we do not hesitate to have the necessary technology and local team. An example of this is the extensive
Knowledge Base we are building
.
