What terms do users type into your bot?
Posted: Wed May 21, 2025 4:08 am
Bot Interaction Paths: Which specific bot flows did a user complete? Which did they abandon? (e.g., visited product_X_info, clicked pricing_page, started demo_request_form but didn't finish).
Button Clicks: Every button click within your bot or channel reveals an immediate interest (e.g., clicked "SEO Tools," "Webinar Signup," "Customer Support").
Content Consumption: Which specific channel posts (topics, formats) do users view or react to most? Which external links (from channels or bots) do they click on? (Use UTMs for all links!).
Keywords/Commands: What commands do they use most frequently? (e.g., "how to fix X," "integrations," "features").
Time Spent: Approximate duration of interaction within specific bot flows or on specific content.
Group Activity: What topics do specific users participate in or initiate discussions about? Who are the active members? (Use tools like Combot for group analytics).
Declared (Zero-Party) Insights (What Users Tell You):
Bot Surveys & Quizzes: Directly ask users about their switzerland telegram mobile phone number list pain points, goals, industry, company size, budget, or preferred solutions.
Onboarding Questions: As part of your bot's welcome sequence, ask initial qualifying questions.
Poll Responses: Use native Telegram polls in channels/groups to gather quick opinions or preferences on specific topics, features, or content types.
Direct Messages/Support Inquiries: Analyze questions asked directly to your bot or human support for recurring themes and specific needs.
Demographic & Segmentation Insights (Who Users Are):
Basic Info (if provided): Name, language preference.
Inferred: If you run region-specific groups or channels, you can infer a geographic interest.
Integration with CRM: Combine Telegram insights with demographic data from your CRM (if legally obtained) for a holistic view.
Phase 2: From Raw Data to Actionable Segments
Once you've collected the data, the next step is to use it to create specific, addressable audience segments.
Button Clicks: Every button click within your bot or channel reveals an immediate interest (e.g., clicked "SEO Tools," "Webinar Signup," "Customer Support").
Content Consumption: Which specific channel posts (topics, formats) do users view or react to most? Which external links (from channels or bots) do they click on? (Use UTMs for all links!).
Keywords/Commands: What commands do they use most frequently? (e.g., "how to fix X," "integrations," "features").
Time Spent: Approximate duration of interaction within specific bot flows or on specific content.
Group Activity: What topics do specific users participate in or initiate discussions about? Who are the active members? (Use tools like Combot for group analytics).
Declared (Zero-Party) Insights (What Users Tell You):
Bot Surveys & Quizzes: Directly ask users about their switzerland telegram mobile phone number list pain points, goals, industry, company size, budget, or preferred solutions.
Onboarding Questions: As part of your bot's welcome sequence, ask initial qualifying questions.
Poll Responses: Use native Telegram polls in channels/groups to gather quick opinions or preferences on specific topics, features, or content types.
Direct Messages/Support Inquiries: Analyze questions asked directly to your bot or human support for recurring themes and specific needs.
Demographic & Segmentation Insights (Who Users Are):
Basic Info (if provided): Name, language preference.
Inferred: If you run region-specific groups or channels, you can infer a geographic interest.
Integration with CRM: Combine Telegram insights with demographic data from your CRM (if legally obtained) for a holistic view.
Phase 2: From Raw Data to Actionable Segments
Once you've collected the data, the next step is to use it to create specific, addressable audience segments.