Make better business decisions
Posted: Sat Apr 19, 2025 8:06 am
Automation frees up time for higher-value activities, which means greater productivity. Our State of Sales and Marketing report revealed that people who automate tasks are 16% more likely to achieve their goals.
Collect customer data
Your e-commerce website attracts new visitors all the time. A CRM can help you capture as many leads as possible and nurture them until they're ready to make a purchase.
CRMs with live chat features , for example, can engage with visitors the moment they need help, so you never miss an opportunity to impress a potential buyer. Some chatbots allow you to customize questions, gather information, qualify leads, and route them to a live representative when necessary.
Additionally, some platforms allow you to use web forms to engineer database collect email addresses or event registrations, automatically routing and storing data in your CRM, making customer management easier.
The right tool can improve the effectiveness of your e-commerce platform by capturing and organizing customer data, ensuring you always have the information you need at the right time.
Increase customer retention
A CRM can help you improve the customer experience and foster shopper loyalty. It allows you to track customer interactions (such as in a contact schedule ) and analyze shopper behavior (such as email engagement and purchases) so you can tailor the shopping experience to the individual.
Collect customer data
Your e-commerce website attracts new visitors all the time. A CRM can help you capture as many leads as possible and nurture them until they're ready to make a purchase.
CRMs with live chat features , for example, can engage with visitors the moment they need help, so you never miss an opportunity to impress a potential buyer. Some chatbots allow you to customize questions, gather information, qualify leads, and route them to a live representative when necessary.
Additionally, some platforms allow you to use web forms to engineer database collect email addresses or event registrations, automatically routing and storing data in your CRM, making customer management easier.
The right tool can improve the effectiveness of your e-commerce platform by capturing and organizing customer data, ensuring you always have the information you need at the right time.
Increase customer retention
A CRM can help you improve the customer experience and foster shopper loyalty. It allows you to track customer interactions (such as in a contact schedule ) and analyze shopper behavior (such as email engagement and purchases) so you can tailor the shopping experience to the individual.