Why Do You Need a Customer Service Chatbot?

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5. NLP: AI focussed technique to improve the overall interaction capabilities of the bot. Natural language processing helps the chatbot in detecting the tone of the customer. If a customer is angry, sad or happy, the chatbot will respond in a way that complies with their mental state.

What Is a Customer Service Chatbot?
A customer service chatbot is an AI-powered interactive chatbot used to answer your customers’ queries. The range of such queries includes, “How many users can I add?”, “How much do you charge?”, “How can we integrate with Dialogflow?” and more.

Such answers are often answered with the help of your website’s knowledge base or FAQ page. They recognize users’ intent and respond with the right answers. With time these bots get trained and recognize diverse forms of the same questions and respond using your preferred voice and tone.

These chatbots can give relevant answers without taking much time. They self employed data can comprehend questions in multiple forms and give instant responses keeping the customer’s mood in mind. Customer service chatbots are extremely emotionally sensitive and responsible. Also, they do not have emotions of their own, so you cannot expect them to display rude behavior towards the customer. Today around 50% of customers don’t care whether they’re interacting with a chatbot or a human executive. You will need fewer people in your support team by deploying more bots. You can use this manpower in the other required areas that can benefit you and your business in multiple ways.

Many of us would have heard the myth about bots replacing customer service agents; the answer is No! These bots now complement these agents to help them do their job better.

Next, here are the main reasons you should build your customer service chatbot