How to create a Telegram chatbot? The easy way and the hard way
Posted: Sat Feb 22, 2025 3:27 am
3 Best practices for creating a customer service flow with Telegram chatbot
4 What is the difference between a Telegram chatbot and a lead generation chatbot?
Did you know that creating a Telegram chatbot is easier and more practical than it seems?
Telegram is quite democratic in relation to its API, and it greatly facilitates some tasks that help many businesses around the world — especially small and medium-sized ones.
The point is that this integration can be done in two main ways: an easy one and a more difficult one, which involves programming.
Today’s text is to show you these two ways. I’ve put together a quick guide using Telegram’s own tools to help you set up your chatbot for customer service today!
And of course: I also brought some tips on what type of text to ecuador mobile database use and how to best approach people who contact you through the Telegram chatbot.
Are you ready? So let's get started:
What is Telegram chatbot?
Mock up of a cell phone with the Telegram Chatbot installed.
The Telegram chatbot is a feature provided by the platform that helps you provide automatic support.
In practice, it works like any customer service chatbot : you create flows, determine questions, configure responses for them and provide support at any time, every day.
This is a standard functionality for messaging apps, by the way. WhatsApp Business allows you to create a very similar chatbot, and the processes are quite similar.
The biggest difference is that Telegram does not require a cell phone number to create your account and configure the chatbot , unlike WhatsApp Business.
If you've ever been served by a Telegram chatbot before, you already know more or less how it works: you send messages according to triggers that will always be standardized.
For example: every time someone starts a conversation with you, the Telegram chatbot comes into play and sends the first stream.
For this flow to continue working, the person talking to the chatbot needs to provide a command , usually choosing the number of the desired option, and receives a response accordingly.
With the right chatbot and customer service automation tools, you can integrate your Telegram chatbot into a true ecosystem, using features from WhatsApp, Instagram Direct, Messenger, and your own website.
A little more about this now:
How to create a Telegram chatbot?
To better understand how the Telegram chatbot actually works, we need to delve a little deeper into its creation.
It is through it that we will understand together what its main functionalities are and of course: its biggest limitations.
But just to let you know: if you're looking to work on this strategy, it's important to know that Telegram's chatbot is a bit limited.
First: it only works on Telegram. To make other integrations and launch a multichannel service, you will need to work with a customer relationship tool , such as Zendesk, for example.
Another important point: the Telegram chatbot is not a native lead generation chatbot . To do this, you need integrations with a chatbot for this functionality, such as Leadster.
4 What is the difference between a Telegram chatbot and a lead generation chatbot?
Did you know that creating a Telegram chatbot is easier and more practical than it seems?
Telegram is quite democratic in relation to its API, and it greatly facilitates some tasks that help many businesses around the world — especially small and medium-sized ones.
The point is that this integration can be done in two main ways: an easy one and a more difficult one, which involves programming.
Today’s text is to show you these two ways. I’ve put together a quick guide using Telegram’s own tools to help you set up your chatbot for customer service today!
And of course: I also brought some tips on what type of text to ecuador mobile database use and how to best approach people who contact you through the Telegram chatbot.
Are you ready? So let's get started:
What is Telegram chatbot?
Mock up of a cell phone with the Telegram Chatbot installed.
The Telegram chatbot is a feature provided by the platform that helps you provide automatic support.
In practice, it works like any customer service chatbot : you create flows, determine questions, configure responses for them and provide support at any time, every day.
This is a standard functionality for messaging apps, by the way. WhatsApp Business allows you to create a very similar chatbot, and the processes are quite similar.
The biggest difference is that Telegram does not require a cell phone number to create your account and configure the chatbot , unlike WhatsApp Business.
If you've ever been served by a Telegram chatbot before, you already know more or less how it works: you send messages according to triggers that will always be standardized.
For example: every time someone starts a conversation with you, the Telegram chatbot comes into play and sends the first stream.
For this flow to continue working, the person talking to the chatbot needs to provide a command , usually choosing the number of the desired option, and receives a response accordingly.
With the right chatbot and customer service automation tools, you can integrate your Telegram chatbot into a true ecosystem, using features from WhatsApp, Instagram Direct, Messenger, and your own website.
A little more about this now:
How to create a Telegram chatbot?
To better understand how the Telegram chatbot actually works, we need to delve a little deeper into its creation.
It is through it that we will understand together what its main functionalities are and of course: its biggest limitations.
But just to let you know: if you're looking to work on this strategy, it's important to know that Telegram's chatbot is a bit limited.
First: it only works on Telegram. To make other integrations and launch a multichannel service, you will need to work with a customer relationship tool , such as Zendesk, for example.
Another important point: the Telegram chatbot is not a native lead generation chatbot . To do this, you need integrations with a chatbot for this functionality, such as Leadster.