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Posted: Thu Dec 05, 2024 9:46 am
How to improve sales with conversational commerce?
Understanding that conversational commerce consists of using instant messaging applications to accompany the purchasing process (even to carry out transactions within the same conversation), you can take your conversations list of ivory coast whatsapp phone numbers to the next level by using an omnichannel and unified platform like Auronix 's .
That said, here's how you can achieve increased sales by relying on a unified customer service platform:
1. Resolve doubts
Throughout the Customer Journey, doubts will always arise, some people more than others, but this is a fact.
In the early stages, they may wonder which product best suits their needs, while towards the end of the journey, they may want to know about payment or shipping methods. With conversational commerce, you will be able to offer personalized and contextual communication during any queries.
Conversational commerce involves the use of chatbots (ideally), helping you provide customer support 24 hours a day.
Suggest products that solve the customer's problem
Following the previous idea, the Artificial Intelligence (AI) of chatbots is also capable of making personalized suggestions.
Understanding that conversational commerce consists of using instant messaging applications to accompany the purchasing process (even to carry out transactions within the same conversation), you can take your conversations list of ivory coast whatsapp phone numbers to the next level by using an omnichannel and unified platform like Auronix 's .
That said, here's how you can achieve increased sales by relying on a unified customer service platform:
1. Resolve doubts
Throughout the Customer Journey, doubts will always arise, some people more than others, but this is a fact.
In the early stages, they may wonder which product best suits their needs, while towards the end of the journey, they may want to know about payment or shipping methods. With conversational commerce, you will be able to offer personalized and contextual communication during any queries.
Conversational commerce involves the use of chatbots (ideally), helping you provide customer support 24 hours a day.
Suggest products that solve the customer's problem
Following the previous idea, the Artificial Intelligence (AI) of chatbots is also capable of making personalized suggestions.