One of the best live chat software for ecommerce by Gorgias.
Gorgias is positioned as webchat software for ecommerce. It offers detailed customer reporting and sales tracking. Gorgias combines a ticket help desk software with live chat to provide support and increase sales. iceland mobile phone numbers database Through integrations with Shopify, Magento, and BigCommerce, you can update customer orders and refunds in real time as you chat with them.
Gorgias pulls conversations from Facebook, Instagram, email, and SMS into one unified live chat app. It also lets you respond to comments on Instagram ads and social media posts to speed up the conversion process.
Gorgias stands out because of its pricing. It’s not based on agent number — the plans include unlimited chat users.
While automations like instant answers and self-service scenarios are available, they’re an add-on to the monthly plans, starting at $75 per month when coupled with the Basic plan.
Read more: What is Ecommerce Marketing? 10 Strategies to Get Started
7. Freshchat
One of the best live chat software for support teams by Freshchat.
Freshchat is a customer service solution, not just a live chat tool for websites. That’s why it’s geared more towards bigger teams and complex organizations working both offline and online. It includes a few separate products: Support Desk, Messaging, Contact Center, and Customer Success. You can get them separately or all combined in the Omnichannel Suite.
A few features to mention are:
a comprehensive big-team ticketing system,
a support platform unifying email, phone, chat, social media, website, and WhatsApp
field workforce management tools,
call center system,
detailed reports.
As a live chat app, Freshchat offers automation through a chatbot, powered by AI. It can understand the intent of a question and deliver ready answers, engaging website visitors for as long as possible before handing over to a live agent.
