Relationship with the member
Posted: Tue Jan 28, 2025 8:41 am
This is one of the problems reported by several managers of institutions such as Associations and Unions. Proper financial management is an urgent need that cannot be left for later (especially in times of crisis).
A well-structured financial area that ensures the quality of key operations, such as receipts, cost reduction, purchases and collections, is essential. To achieve this, choosing qualified professionals and a comprehensive financial management tool are important steps to monitor the institution's real situation and assist in planning its future. The management tool must be able to generate accurate reports, be secure and provide complete support. An investment that will pay for itself due to its importance and assured results.
In addition, another point to be considered in finance is tax organization. Ensuring that obligations are settled within the specified period, such as the payment of taxes (municipal, state and federal), fees and/or financial penalties (fines), becomes essential for an institution's reputation. Fiscal transparency is a pillar of success.
4. Internal processes
By internal process, we mean a sequence of operations that facebook data makes it possible to achieve a desired result. When these activities are clear and effective, it becomes much easier to increase the productivity of the institution and the professionals who work there.
Identifying bottlenecks in processes (actions that may delay or hinder the completion of tasks) is essential to fostering proposals for change. To do this, mapping the internal processes of activities helps to monitor failures and points where changes should be implemented.
Furthermore, it is crucial to standardize internal processes for the entire team. This can be done through flowchart tools (graphical representation of functions), which indicate the correct order of daily events and procedures, the people involved and the results to be achieved. Or, through specific communication channels, implement innovative ways of communicating these processes.
5. People management
Every company, association, union and others need to allocate time and resources to managing their professionals. Boosting the growth of a project requires qualified people who are aligned and committed to the results and the proposal/mission of each institution.
To achieve this, it is important to value each professional. Promoting courses and opportunities for individual improvement, for example, are actions that can contribute to the personal growth of the professional and, consequently, to the institution. Professionals need to feel comfortable at work and should be encouraged to want to stay in that activity, thus providing a favorable environment for achieving the desired goals. The role of the manager is fundamental in this management.
For an Association or Union to grow, it is necessary to increase its member base and know how to retain them. Building this relationship, based on respect, trust, ethics and benefits, is essential for the maintenance of a project, regardless of the institution.
It is important to offer quality, personalized service that is capable of building a culture centered on the member and their needs. Philip Kotler, considered the father of modern marketing, states that retaining a customer costs between 5 and 7 times less than prospecting new ones; and this idea applies to members.
Therefore, remodeling and improving the relationship with its members is essential for the project promoted by institutions and their managers to generate more results.
A well-structured financial area that ensures the quality of key operations, such as receipts, cost reduction, purchases and collections, is essential. To achieve this, choosing qualified professionals and a comprehensive financial management tool are important steps to monitor the institution's real situation and assist in planning its future. The management tool must be able to generate accurate reports, be secure and provide complete support. An investment that will pay for itself due to its importance and assured results.
In addition, another point to be considered in finance is tax organization. Ensuring that obligations are settled within the specified period, such as the payment of taxes (municipal, state and federal), fees and/or financial penalties (fines), becomes essential for an institution's reputation. Fiscal transparency is a pillar of success.
4. Internal processes
By internal process, we mean a sequence of operations that facebook data makes it possible to achieve a desired result. When these activities are clear and effective, it becomes much easier to increase the productivity of the institution and the professionals who work there.
Identifying bottlenecks in processes (actions that may delay or hinder the completion of tasks) is essential to fostering proposals for change. To do this, mapping the internal processes of activities helps to monitor failures and points where changes should be implemented.
Furthermore, it is crucial to standardize internal processes for the entire team. This can be done through flowchart tools (graphical representation of functions), which indicate the correct order of daily events and procedures, the people involved and the results to be achieved. Or, through specific communication channels, implement innovative ways of communicating these processes.
5. People management
Every company, association, union and others need to allocate time and resources to managing their professionals. Boosting the growth of a project requires qualified people who are aligned and committed to the results and the proposal/mission of each institution.
To achieve this, it is important to value each professional. Promoting courses and opportunities for individual improvement, for example, are actions that can contribute to the personal growth of the professional and, consequently, to the institution. Professionals need to feel comfortable at work and should be encouraged to want to stay in that activity, thus providing a favorable environment for achieving the desired goals. The role of the manager is fundamental in this management.
For an Association or Union to grow, it is necessary to increase its member base and know how to retain them. Building this relationship, based on respect, trust, ethics and benefits, is essential for the maintenance of a project, regardless of the institution.
It is important to offer quality, personalized service that is capable of building a culture centered on the member and their needs. Philip Kotler, considered the father of modern marketing, states that retaining a customer costs between 5 and 7 times less than prospecting new ones; and this idea applies to members.
Therefore, remodeling and improving the relationship with its members is essential for the project promoted by institutions and their managers to generate more results.