Why do you need a virtual phone number?

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How to set up call forwarding using MTS Exolve
To do this, you need to send a POST request to the corresponding API method, including the redirectInfo parameter - it is used to specify the rules and conditions for call forwarding.



Fill in the parameters:

To - include in the request the phone number to which calls should be forwarded.

Status - define the forwarding conditions, for example BUSY when the line is busy.

RedirectInfo - This parameter will contain all the necessary information about the redirect scenario, including rules, conditions and target number.

Make sure the response is returned with the correct status. Make test calls to check if the forwarding works as planned.

Mistakes and pitfalls when using call forwarding
A useful feature can cause problems if it is set up incorrectly. Let's look at the main vp design officers email list mistakes when forwarding calls and how to avoid them.

Incorrect number
An accidental typo or entering a personal number instead of a work number will result in calls going to the wrong place.

Double-check your contact information before saving your settings. Make test calls to make sure call forwarding works correctly.

Inactive redirect
Sometimes call forwarding is set up but forgotten to be turned on. As a result, calls are not forwarded and customers are left without an answer. Always check the forwarding activity. Virtual PBXs often show the status of this function, which helps to avoid the problem.

Unavailable number
If the number to which calls are forwarded is unavailable (for example, the phone is turned off), calls are lost. Set up backup numbers for forwarding or turn on an answering machine.

Cyclic redirection
Forwarding between multiple numbers can create a loop, causing the call to never be answered.

Make sure your scripts don't loop. If necessary, limit the number of forwards or set timeouts.