Provide evidence A recording of a conversation

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If there is a need to control how sales managers work with potential customers and buyers, you can use the functions of recording telephone calls and collecting statistics on all requests. In short, given the flexibility and wide functionality of IP telephony, the main feature in the portrait of its corporate user in Russia is a high interest in effective and cost-effective electronic communications with clients and employees.Why is it necessary to warn customers that the company records all telephone conversations? The "recording telephone conversations" function is one of the most popular in the Virtual PBX. Thus, modern cloud PBXs allow not only to record all conversations that took place in the company, but also to store this information on a hard drive or in the cloud.



From poverty to prison In life, all sorts of estonia email list situations happen, not always pleasant. For example, it is not uncommon for clients to file lawsuits against a company, in which they can accuse it of anything. In such cases, the "Record a telephone conversation" function from the MCN Telecom Virtual PBX will be of great help, as it can serve as evidence in court proceedings. However, the audio recording will only have legal force if the client has been warned in advance that all his conversations are being recorded. as evidence in court can often play a decisive role in a trial, especially if it is the only evidence of one's case.



What violations can be confirmed using audio recordings in court? - verbal threats - insults - recognition of debt - extortion and bribes At the same time, lawyers recommend adhering to the following rules when using recordings of conversations in court: - a petition to include an audio recording in the case must be made in writing - in this document indicate when, by whom and under what conditions the audio recording was made - attach a text transcript to the audio recording - indicate that the audio recording was made for the purposes of self-defense in accordance with Article 12 of the Civil Code of the Russian Federation It is important that difficulties in presenting an audio recording in court as evidence may arise if it is illegible.