The Speed With Which We Respond Will
Posted: Thu Jan 02, 2025 9:14 am
Speak With A Separation Between The Earpiece And Your Mouth. Never Eat Or Drink While Talking On The Phone. The Speech Or Rhythm Is The Speed With Which We Transmit Our Message. We Must Take Into Account: Slower And More Deliberate Elocution Than In Face-to-face Communication. Adapt To The Speed Of The Interlocutor. Increase The Pace When We Are Losing Control Of The Conversation. Convey Weakness Or Control Of The Situation. - Silence Silences Emphasize Important Words And Give The Floor To The Interlocutor.
Paraverbal Communication What Should Be Done When vietnam phone number library We Leave A Person On Hold On The Phone? Use The Disconnect Key. It Is Important To Put The “mute” On To Prevent Our Interlocutor From Listening To Background Conversations Or Comments That We May Make To Our Colleagues. Inform What Is Going To Be Done. Do Not Leave The Interlocutor “hanging” And If You Have To Carry Out Queries Or Procedures That Take A Long Time, Resume The Call Every Few Seconds And Inform Them Of The Procedures We Are Carrying Out. Ask If You Want To Wait Or Prefer That We Call You Again.
What Should Be Done When The Client Speaks And We Are Silent, Listening To Him? Active Listening. Show That We Are Listening (Positive Feedback). Do Not Interrupt Unnecessarily. Ask Questions That Have Interest And Meaning. Reformulate. - The Smile The Smile Is Heard Over The Phone And Helps Establish Good Communication. It Reflects A Positive Attitude And Demands A Similar Attitude From The Customer. The Smile Communicates: A Friendly And Cordial Tone Being Predisposed To Help An Appropriate Atmosphere Between The Interlocutors An Attitude Of Open-mindedness And Respect When To Use It: In The Presentation; Creates A Good Atmosphere Throughout The Conversation; Facilitates Communication At Farewell; Leaves A Good Impression - Language Is The Set Of Words We Use To Express The Ideas We Want To Communicate.
Paraverbal Communication What Should Be Done When vietnam phone number library We Leave A Person On Hold On The Phone? Use The Disconnect Key. It Is Important To Put The “mute” On To Prevent Our Interlocutor From Listening To Background Conversations Or Comments That We May Make To Our Colleagues. Inform What Is Going To Be Done. Do Not Leave The Interlocutor “hanging” And If You Have To Carry Out Queries Or Procedures That Take A Long Time, Resume The Call Every Few Seconds And Inform Them Of The Procedures We Are Carrying Out. Ask If You Want To Wait Or Prefer That We Call You Again.
What Should Be Done When The Client Speaks And We Are Silent, Listening To Him? Active Listening. Show That We Are Listening (Positive Feedback). Do Not Interrupt Unnecessarily. Ask Questions That Have Interest And Meaning. Reformulate. - The Smile The Smile Is Heard Over The Phone And Helps Establish Good Communication. It Reflects A Positive Attitude And Demands A Similar Attitude From The Customer. The Smile Communicates: A Friendly And Cordial Tone Being Predisposed To Help An Appropriate Atmosphere Between The Interlocutors An Attitude Of Open-mindedness And Respect When To Use It: In The Presentation; Creates A Good Atmosphere Throughout The Conversation; Facilitates Communication At Farewell; Leaves A Good Impression - Language Is The Set Of Words We Use To Express The Ideas We Want To Communicate.