How to sort and manage incoming comments
Posted: Thu Dec 26, 2024 5:51 am
You're collecting feedback in one dedicated portal, it'll be much easier to deal with it. If you receive feedback from somewhere else (a comment on social media, for example), you can manually add the idea to your board to have everything in one place.
For each idea that comes up, you'll want to consider whether it's worth pursuing.
You should schedule a weekly or biweekly taiyuan mobile phone numbers database team meeting with all stakeholders to discuss the feedback your customers have given you.
If you plan to address that suggestion, you should let the client know. If you can fix it in a few days, let them know once it's complete. If it will take weeks or months, discuss the idea they presented and let them know the approximate timeline.
If you do not plan to address an individual comment, you should also let the customer know. Provide a polite and straightforward response explaining why you cannot address it.
If you use a feedback portal that includes a feature for back-and-forth feedback with customers, here are some examples of what you might say if you don't plan to act on that feedback:
Thank you for taking the time to provide us with this feedback. Unfortunately, we don't have enough customers requesting this at the moment, but we will come back to this idea in 6 months.
For each idea that comes up, you'll want to consider whether it's worth pursuing.
You should schedule a weekly or biweekly taiyuan mobile phone numbers database team meeting with all stakeholders to discuss the feedback your customers have given you.
If you plan to address that suggestion, you should let the client know. If you can fix it in a few days, let them know once it's complete. If it will take weeks or months, discuss the idea they presented and let them know the approximate timeline.
If you do not plan to address an individual comment, you should also let the customer know. Provide a polite and straightforward response explaining why you cannot address it.
If you use a feedback portal that includes a feature for back-and-forth feedback with customers, here are some examples of what you might say if you don't plan to act on that feedback:
Thank you for taking the time to provide us with this feedback. Unfortunately, we don't have enough customers requesting this at the moment, but we will come back to this idea in 6 months.