The need to improve service delivery puts a lot of pressure on businesses, and one particular area of contention is customer service.
Traditional communication systems like phone calls, email, and self-service were simply not good enough, and this gave birth to live chat applications, which are quickly becoming the industry standard.
What makes a great live chat app?
There are many india business fax list live chat apps available and unfortunately, many of them are mediocre at best.
To experience the full benefits of using live chat , you need to choose an app that includes all the features that make live chat the preferred choice for businesses around the world.
Some key features of a great live chat app are:
Quick response
No download is required for customers
Easy to use interface
Always available 24 hours a day, 7 days a week
Lead generation by capturing emails
Seamless integration with your website
Customization to meet business style and standards.
Why Use Live Chat App for Customer Service?
Sometimes, moving away from tradition is not easy, but when it comes to replacing traditional means of communication with live chat, the advantages are obvious.