However, this knowledge is usually limited to a certain area (i.e. They cannot answer completely unrelated questions).
2. Scripted chatbots
these are chatbots that follow a predetermined route.
They typically only respond to specific commands or require users to answer multiple-choice questions to move on to the next stage of the conversation.
For example, they will have canned responses to frequently asked questions like "what is your return policy," responding with a short blurb explaining the windows and return policy.
Their scope is limited and they can only buy phone number list respond with specific answers to predetermined questions.
3. Chatbots for lead generation
using a chatbot for lead generation is currently one of the best ways to convert website visitors into leads.
Chatbot for lead generation allows you to engage website visitors, provide answers to questions, increase engagement, and convert visitors into leads so you can close the sale with just one phone call. Studies show that websites that use a chatbot for lead generation achieve 50% conversions of potential customers who start a conversation with the chat.
4. Use chatbots to boost conversions
since your potential customer is researching what product to buy, it makes sense to build a chatbot to help answer the big questions that prevent a customer from converting.
For example, somewhere in the conversation, your chatbot can offer a downloadable guide. Customers just need to provide their email address, and possibly their name, and the guide will be sent to them.
If your chatbot has already provided value to the consumer, your salesperson can leverage that positive interaction when reaching out to discuss the sale.
5. Chatbots appointments
the no-brainer here is appointment-setting bots. If you're involved in an appointment-heavy industry (beauty salons, dental offices, etc.), you can leverage the chatbot as a method for current clients to reserve spots on your calendar.
Simply opening a conversation with your customers via facebook messenger will allow you to proactively reach out to them to check in on them, ask for feedback, and run “refer a friend” promotions.
