It may seem obvious, but it is worth making sure to thank your customers every time they request your services. This is an essential point for improving loyalty. According to a study (in French) , 68% of customers leave a company because they feel abandoned, compared to 14% who leave because they are not satisfied with the service.
Your customers need to feel valued. If you albania whatsapp number data 5 million show them your gratitude for choosing your products or services, they will thank you in return and this may even encourage them to recommend you to their loved ones.
A loyalty program is a useful method to increase your turnover. An SME with limited resources can, instead of trying to retain all its customers, concentrate its efforts on its best customers. They should be rewarded for their loyalty regularly and effectively.
You can use all the loyalty techniques you see to win back customers as often as possible and encourage them to consume more of your services.
Think coupons, points, special offers. Customers love these types of opportunities , it allows you to buy new and keep old. Do you deliver pizzas? Offer a free pizza for a pizza purchased on certain occasions.
In addition to encouraging customers to consume more at home, a loyalty program can allow you to retrieve data, enrich your CRM and offer personalized offers.
