A knowledge base is important for today's sales and marketing teams . It provides a smoother customer experience by providing immediate and helpful answers to simple questions.
Creating a comprehensive resource about your products or services can be difficult. However, it will help you improve customer service. It will also allow you to gain trust and authority with your customers.
In this article, we'll cover the steps to creating a useful content repository that's valuable, engaging, and well-designed.
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Why do you need a knowledge base ?
Creating a knowledge base is a win-win scenario for both businesses and customers. According to Capterra, 37% of consumers in Mexico have stopped purchasing from a company due to poor customer service .
A knowledge base is a way to organize all your useful content in one place. It helps customers find information quickly, which they love. It also allows your support team to focus on more complicated inquiries. Plus, it's accessible to anyone in your company who needs to review certain processes.
7 Steps to Creating a Knowledge Base Customers Want to Use
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mouakter14
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