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Be proactive . Don’t wait for your potential customer to click a button: start chatting before your visitors decide they want to talk. Be at the forefront every time they’re about to abandon their cart or leave your site. To do this, you can set up your own proactive chat invitation on any page that encourages customers to start a conversation with your support team.
Increase your leads in real time . As a rule of thumb, response time matters when it comes to customer retention. With live chat , your customers can also multitask: browse your website while your support representative prepares for a presentation. In addition, you can set working hours so your staff can meet customers’ needs when they want. Overall, 44% of customers appreciate a real-time conversation with a qualified live representative.
Customize your live chat interface . No one expects to talk to a no-name expert in a run-of-the-mill chatbox. It’s time to show your creativity: tweak your live chat widget colors to match your brand identity, add photos of your customer support team for a real human connection, and customize messages to match your communication style.
#2 Improve your customer support team skills
customer service, skills, jobs
Source: The Balance Careers
In addition to choosing the best help desk tool for your projects, you should pay attention to your team. Who can imagine a successful customer support rep without strong soft skills? A help desk specialist should acquire a set of necessary skills to best manage client needs:

Patience and empathy . Negative feedback happens, and there’s no way to get rid of it for good. Instead, you can use it to your advantage. By addressing your customers’ complaints, you show respect and commitment. Address your customer’s name, thank them, express that you understand their concerns, and say that you’ll do chinese thailand data whatever it takes to resolve the issue. With a little effort, you can build a reputation for your business as a business that cares, which is great for your growth potential. It’s that simple!
Time management . Users appreciate it when a customer support representative sees the root of their problem and knows how to resolve it as quickly as possible. At the same time, your employees need to maintain time management skills. Don't spend too much time serving one customer while others are waiting. Set priorities to get the balance right.
Flexibility . Every client is different, and some may have mood swings from week to week. Your staff should be able to handle surprises, sense the client’s mood, and respond accordingly. It’s also about a desire to constantly learn – providing top-notch customer service is a continuous learning process.
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