How to Handle Objections in Telemarketing

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Why this client loves us: Versatility and tenure. Most of the managers working on the program have been involved with qcs over the past few years and with another company that many of our managers have worked for. The same is true for most B2B telemarketing sales agents. The experience was tremendous, especially considering the breadth of products and the vast amount of product knowledge required to be successful. In addition, our flexibility is something they value very much. Compliance Publishing Industry Case Study Project Type: Business-to-Business Sales Contact Type: Outbound Telephone Target Market: Compliance Management Decision Makers Project Scope: qcs is one of several companies conducting business-to-business outbound telemarketing Continuous Publishing Compliance Manual.

This client had a very large in-house telesales organization and used an outsourced bahrain phone number material call center as an extension of their internal team (to increase their overall telesales capabilities). Qcs currently has approximately full-time employees on staff for this client. Employees are dedicated to customer service. Qcs has a full-time operations manager who oversees productivity, evaluates reports, makes decisions on inventory management, and provides feedback to clients on a daily basis. In addition, the team has a full-time supervisor who provides guidance, development, and feedback to the team on a daily basis.



One of the most important components for the program to be "successful" is that the sale must be conducted in such a way that the customer feels very positive about the experience. This is likely to be the customer's first impression of jj keller, and the long-term value of the customer is what drives the program's success. In other words, today’s “sales” strategies will never be used as a substitute for creating a great customer service experience. Telemarketing agents are trained to maintain a professional attitude at all times and communicate the value of the product, but never in a pushy manner.