Formally SendinBlue, Brevo is one of the best live chat software due to its diverse features and user-friendly interface.
Brevo is primarily an email marketing tool, but it offers amazing integration with live chat. It does this through highly customizable live chat widget options. It also lets you choose colors, chat button designs, and even customize the welcome message to align with your tone.
This allows it to blend seamlessly with your website's branding. Plus, your visitors will be able to use the messaging apps they're most familiar with to communicate with you more easily.
Best of all, adding live chat to your WordPress hong Kong mobile phone number list website with Brevo is super simple and requires no technical knowledge or coding. This ensures that you can quickly get started with real-time customer support and engagement.
Additionally, Brevo Live Chat offers multilingual support. This feature helps automatically translate your default welcome message into multiple languages based on the visitor’s browser language. As a result, you can expand your audience , ensuring that your services are available to more people without being limited by language barriers.
Another valuable feature is Brevo Live Chat's integration with CRM systems, allowing you to identify and track site visitors throughout their customer journey.
These integrations streamline customer data management, making it easier to capture leads and provide more personalized support.
Additionally, Brevo Live Chat supports additional communication channels beyond live chat, such as social media messaging. This combines all customer interactions into one central chat manager for more efficient management.
Get started with Brevo here.
Pricing: Offers a free version. Pro plan starts at $25 per month.
3rd Olark
Olark homepage
Olark is a simple yet powerful tool, making it one of the best live chat plugins for WordPress. It allows you to fully customize the appearance of the chatbox so you can maintain visual consistency and your branding. You can choose colors and shapes for buttons or tabs, and even select rounded or sharp corners, providing complete design flexibility.
But Olark’s standout feature is undoubtedly its ability to deliver automated live chat messages triggered by specific customer criteria. These criteria include visitor behavior, location, the page they’re on, time of day, cart activity, and more.
Automated messaging helps to start conversations and boost engagement. This way, you can nudge customers in the right direction without manual intervention. This could increase sales and engagement, and keep your visitors on your WordPress website longer.
Additionally, Olark’s robust live chat analytics and reporting provide real-time insights into chat volume, satisfaction rates, and support agent activity. This data enables businesses to make informed decisions about their team and learn the best ways to prioritize customer interactions effectively.
Olark also offers email summaries of live chat reports. This data can be used to monitor your team’s usage of the tool so they can collaborate more efficiently.
Get started with Olark here.
Pricing: Offers a 2-week free trial. Basic plan starts at $29 per month.
4. HubSpot
HubSpot offers one of the best live support features. It comes with precise targeting options, allowing you to engage visitors based on specific website URLs, query parameters, or visitor information.
This highly personalized approach ensures that your interactions are highly relevant and the conversation is always on point. This allows you to better engage with your customer base, improving the user experience.
HubSpot Live Chat is also customizable and another key advantage that you should use.
You can tailor the appearance of the widget's chat window to match your brand, making it visually appealing and fitting the style of your site. Additionally, HubSpot provides control over the widget's behavior on desktop and mobile screens. This helps optimize the user experience so that regardless of the device, your visitors get a great live chat experience.
HubSpot is one of the best CRMs for its integration capabilities and ease of use.
It doesn’t disappoint when it comes to its live chat integration features as well. It seamlessly integrates with your HubSpot CRM and other tools, ensuring great interactions with your visitors.
To ensure your team never loses track of conversations, this free live chat tool integrates with your HubSpot CRM to store offline messages in one convenient place. This ensures any of your chat agents can easily pick up the conversation where they left off without needing to figure out what was said previously.
