When calls are heard by the company's quality control department

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When the ROP carries out quality control of the sales department on his own, he is involved in the sales process. He is “in the know”. He can react to the situation “here and now”.

Cons:

Listening to conversations can take many hours, especially if the sales team consists of 10-15 managers vp facility manager email list instead of 2-3. It is an unaffordable luxury for the sales manager to be engaged in such routine work instead of larger strategic tasks.

2.
Pros:

The internal department promptly reacts to all changes in the sales department. They also know the product very well, as they often attend sales trainings together with managers and know the intricacies of product consultations.



Cons:


Subjectivity. After all, this is one company. One team. And there are colleagues who are favorites, and there are those who are slightly in conflict. It turns out that the final assessments are largely governed by emotions and interpersonal relationships.

Cost: creating your own OKK from scratch is expensive. Starting from hiring and equipping work places with office equipment, ending with wages.

3. When quality control is outsourced
Cons:

There is a high risk of “getting caught” by an unscrupulous contractor who steals confidential information from the company and is simply incompetent in such work.

Pros:

Time saving: the company takes on all the problems of the sales department and loads the manager. All the routine of the ROP is transferred to the hands of specialists, and he has more time for strategic management.