It is important to emphasize

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This is due to various factors, such as the fact that a call center advisor can only handle one call at a time, while in these channels, several chats can be handled simultaneously. In addition, their work is complemented in a hybrid customer service model with the implementation of automatic chatbots that respond to up to 90% of user messages, which speeds up processes.

In addition, using automation in messaging makes it possible to make list of denmark whatsapp phone numbers resources within the company more efficient, such as the time of advisors. Instead of spending too much time answering phone calls, they can focus on solving more complex problems that require their strategic capacity, leaving the bot in charge of simple and frequent responses.



This undoubtedly has a positive impact on the customer experience , as data from Auronix indicates that customers currently want to wait a maximum of 10 minutes when they have a query. However, traditional customer service solutions, such as telephone calls, have a response time that ranges between 40 minutes and 2 hours, on average.

And speaking of user experience, that nowadays it is not enough to offer lower prices than the competition, but rather it is necessary to offer a customer journey that is so positive, personalized and simple that the user does not want to look for any other competitor in future purchases.