Once the integration is complete, all you have to do is wait for your customers to contact you via Telegram. They will have the following means: a) By accessing the link: ; b) Scan the robot's QR code; c) Cycling on the widget you put on your website, which you can configure in Callbell. You will need to take care of the distribution of these channels . Let your potential customers know that you use Telegram and give them access to the chat, with the channels you have already created in your marketing strategy. CRM integrated with Telegram What are the main features to configure in Callbell to provide a good CRM experience in Telegram? First of all, the functions you have previously programmed in Callbell will be immediately available to use in Telegram, once you have completed the integration.
You do not need to configure anything else. So, in order to have a good experience with this CRM, you must have at least the following functions active on the Callbell platform. Team Setup and Integration A CRM allows multiple sales agents to communicate with customers, regardless of whether a specific customer is served by one agent or another. Of course, they must work as a team, with the same guidelines and functions. In Callbell you can configure all this, in order to have an organized and unified service. Automatic assignment to an agent After configuring the teams, you can make a chat allocation per member. Callbell, if you configure it, will take care of an automatic allocation with the round-robin strategy. You can also choose how it will behave with agents who are not available. One tip is to determine the times when there are usually more customers, so that you can assign more agents.
This will give you more efficient service and less workload for team members. Automatic routing Automatic routing refers to the creation of conversation paths that are established based on the interaction with the customer. This allows you, for example, to distinguish users who are looking to buy something from those bulgaria telegram database who want to talk to technical support, for example. The configuration of the routes must be intuitive and clear, covering as many possibilities as possible; it will be refined over time. This works because the system identifies a customer response, which will be guided by a question that must be clear and concise , in order to avoid the user getting lost.
A digital menu with service options can be a very precise indication; or questions with closed answers, such as the language in which they wish to be served. It should be clarified that the text that will be shown to the customer does not necessarily have to include the answer that the customer must give for the route to continue. For example, in the case of a closed question, this could be: Callbell: What language do you speak? What language do you speak? Customer: Spanish. Routing can redirect to a Spanish menu from this option, for example, or to an agent who speaks that language. You can see here that the call bell text does not have to contain the customer's response, but it does under the routing conditions . Another example could be numbered menus: Callbell: 1 Catalog. 2 Employment information.
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