Today, customers demand more immediacy when interacting with a business online. That is why companies have had to adapt to the use of this application . But, although it may seem simple, information processing and sales management, to name a few examples, are much more complex than they seem. The official WhatsApp Business app is not enough for large companies. They require much more efficient processing of information and clear reading of data. This problem can be solved by integrating WhatsApp Business with external dashboard platforms , which improve the functions already present in the application.
What is it and how to get a dashboard for WhatsApp Business? A WhatsApp dashboard allows you to track the progress of your account. All this with an easy-to-read and navigate interface. One of these platforms is Callbell , which integrates WhatsApp into its functions to help you manage your company's communication with your customers, and between the agents themselves. It will allow you to access the other messaging channels you have and group them in a single interface. It also allows you to create chat routes, which are guided by messages that you pre-program in the platform. In this way, you can guide the customer to the customer service team that corresponds to their case.
This, together with the possibility of saving customer contact information, categorizing chats with tags and internal messaging, are just some of the functions that Callbell provides to WhatsApp from its dashboard. To access a WhatsApp dashboard, you must have WhatsApp Business active , register with Callbell or a similar organization , request the belgium telegram database integration of your platform with WhatsApp, wait for the data to be validated and that's it. Once the procedure is complete, you will be able to access the business dashboard from this platform. In general, a dashboard is easy and intuitive to read , so it's a matter of patiently investigating until you master the information. In any case, support is available to answer questions, and you can also request a free trial, which can be used to familiarize yourself before paying for the service.
The keyword with which the customer addressed the agent is taken into account to determine the reason for the request. There are reasons why queries take longer to resolve than others. It is advisable to look at the agent average to make comparisons, based on each keyword. Dashboard for WhatsApp Business The Importance of WhatsApp Dashboard: Statistics and Information Management Constantly monitoring a company's performance is essential to understand its strengths and weaknesses in order to make the right decisions to improve it. Statistics are one of the most powerful tools to convert data into easily analyzeable information. In the WhatsApp dashboard , the statistics will be sorted in such a way that you can assess the status of different customer service teams and each agent of the company working via WhatsApp. It will help to understand the performance of the teams in different circumstances and the behavior of the customers. This will help to improve customer service and balance workloads.
- Board index
- All times are UTC
- Delete cookies
- Contact us