As statistics from operators

[ritu800]

In Russia, the 8-800 number began to be used in 2003 to organize a “hotline” with the country’s top official, and then, together with the “Virtual PBX” service, the service penetrated into business. At first, the free toll number was used by large federal organizations interested in attracting clients from all regions of the country, but gradually numbers in this code became available to medium-sized companies, especially those working on the Internet and not burdened by geographic ties. Full immersion Today, banks, online stores, taxi services, courier and logistics companies have multi-channel virtual numbers. It is considered prestigious to include the 8-800 number on all printed advertising materials of the company, its website and even on the business cards of employees.



Increasing loyalty, conducting successful germany email list and transparent marketing campaigns in terms of economic efficiency (for example, collecting statistics on the number of calls processed), organizing virtual call centers and hotlines for informing and comprehensively supporting clients - this is far from a complete list of what companies can offer corporate clients or use to develop their business by connecting a multi-channel 8-800 number. show, switching communication with consumers from a local telephone number to a free 8-800 number increases the number of calls by 20% to 30% 1, 2 , business efficiency increases by 30% 3 , and customers dial the 8-800 number 30% more actively than paid numbers 4 .



The multi-channel nature of the number also allows the organization to receive and process a larger number of incoming calls. And all this is due to the fact that, using the 8-800 number, you can redirect incoming calls to the landline and mobile phones of the company's employees, connecting specialists who are not currently busy, as well as managers with certain competencies, to service customer requests. The operation of the 8-800 number can be organized in several ways, from simple redirection to the client's landline and mobile numbers, to installing an IP-PBX, as MCN Telecom does. Corporate and personal 800 But, what is most interesting, free 8-800 numbers can be used within the company - to organize telephone communication between headquarters and traveling employees, as well as with representatives of branches and departments located in different parts of the country and even abroad.