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AI and human collaboration require explicit coordination. “Black box” AI, or AI that relies on human understanding, is a recipe for disaster. Humans must be the guiding hand to “good outcomes.”

Unsupervised AI can make decisions that can tarnish your reputation or hurt your bottom line. Several ...

What will the process orchestration landscape look like in 2023? It’s a question on the minds of many business leaders. To better understand, we sat down with a crystal ball to analyze five trends that will define the future of process orchestration.

Why do you need process orchestration?
With its ...

Automate repetitive tasks based on rules
Start with the simplest tasks. “Swivel chair” tasks—or those that follow a fixed recipe of actions—are ideal for automating business processes. This strategy can increase productivity by at least 85% , and some organizations report increases of up to 90 ...

IDP can be used to automate many types of document management processes, such as the following:

Employee Onboarding: IDP takes care of verifying, interpreting, and extracting data from documents uploaded as part of the employee onboarding process, so you no longer have to worry about manually ...

Decision tables simplify the management of multiple decision options in business process automation (BPA) without requiring complex scripting or programming.

Traditionally, decision management involved writing custom scripts in code or a complex canvas on a process map. They required technical ...

Intelligent Document Processing (IDP)
Intelligent document processing (IDP) uses AI and ML to read documents such as applications, forms, invoices, business cards, etc. It can identify specific information on a document, such as a mailing address. It can then act on that information to fill out ...

Many organizations have automated some portion of their help desk workflows to save money and provide efficient service. Workflows should route requests to the appropriate parties and provide a way to prioritize requests using automated tools.

A service desk process starts at the user level with a ...

More and more organizations are turning to intelligent automation to increase efficiency, boost hyperproductivity, and reduce costs. And why wouldn’t they?

By combining a complete platform of BPA, IDP and process management applications, AI truly unlocks a democratization of the tool and enables ...

With new mobile screen design features coming with the summer release of ProcessMaker, you can design your mobile experience down to the smallest details.

Hide one or two elements, or create a completely different experience exclusively for mobile screens. With these new tools, you can ensure your ...

How can we quickly reach our revenue targets? What changes do we need to make to reduce operational costs ? These are questions managers ponder every day. But to make these changes, a surprising number of organizations still rely on guesswork. This notion is compounded by the fact that most managers ...